Deloitte Analyst ITSM Jobs 2026
Deloitte Analyst ITSM Jobs 2026
Deloitte Touche Tohmatsu India LLP is hiring for an Analyst – ITSM role in Bengaluru. The position focuses on Service Request Management, service catalogs, fulfillment workflows, SLA monitoring, process improvement, and IT service operations.
The role involves collaboration with service owners, support teams, business users, and other ITSM functions while maintaining process documentation, KPIs, and dashboards.
Quick Job Details
| Company | Deloitte Touche Tohmatsu India LLP |
| Job Role | Analyst | ITSM |
| Qualification | Bachelor’s Degree in Computer Science, Information Technology, or related field |
| Experience | 0–2 Years |
| Eligible Batch | Any/Recent |
| Location | India |
| Work Mode | Not specified |
| Job Type | Full-Time |
| Salary | Not specified by the employer. |
| Job Requisition ID | 108725 |
Role Overview
The Analyst – ITSM role manages end-to-end service request processes, monitors SLAs and backlogs, supports service catalog activities, and identifies opportunities for automation and continuous service improvement.
Key Responsibilities
- Manage service requests from logging through fulfillment.
- Maintain service catalogs and fulfillment workflows.
- Design request models, approval flows, and fulfillment procedures.
- Monitor request volumes, backlogs, and SLA compliance.
- Identify automation and self-service opportunities.
- Collaborate with Incident, Change, and Knowledge Management teams.
- Analyze performance data and support continuous service improvement.
- Maintain process documentation, KPIs, and dashboards.
- Train and support fulfillment teams on processes and tools.
Eligibility & Required Skills
- 0–2 years of IT Service Management experience.
- Bachelor’s degree in Computer Science, IT, or related field.
- Experience with service catalogs and request fulfillment processes.
- Exposure to process improvement or ITSM tool configuration is preferred.
- Exposure to global delivery or managed service environments is advantageous.
- Delivery governance, vendor management, and client-facing exposure are desirable.
Salary & Career Information
Salary: Not specified by the employer. The position provides exposure to IT Service Management, service request operations, process improvement, automation, governance, and performance reporting.
Recommended Skills & Learning Resources
Candidates should strengthen ITSM concepts, service management processes, SLA management, process documentation, analytics, dashboards, and stakeholder communication.
Interview Preparation
Prepare ITSM fundamentals, service request management, SLA concepts, service catalogs, process improvement, incident and change management, and scenario-based questions.
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How to Apply for Deloitte Analyst ITSM
Eligible candidates can apply through the official Deloitte careers portal using the supplied job listing.
What experience is required for Deloitte Analyst ITSM?
The supplied listing requires 0–2 years of experience in IT Service Management.
What qualification is required?
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
Is the salary mentioned?
The employer has not specified the salary in the supplied job listing.
Candidates with ITSM experience and an interest in service management, process improvement, and technology operations can review the requirements and apply through Deloitte’s careers portal.