Accenture IT Customer Service New Associate Jobs 2026
Accenture IT Customer Service New Associate Jobs 2026
Accenture is hiring IT Customer Service New Associates for its Customer Support operations. The role focuses on service desk non-voice support through email, web, and chat while handling incidents, service requests, customer queries, and escalations.
Any graduate with 0–1 years of experience can apply. Candidates with good typing, email and chat communication skills should be prepared to work in rotational shifts as required.
Quick Job Details
| Company | Accenture |
| Job Role | IT Customer Service New Associate |
| Qualification | Any Graduation |
| Experience | Freshers/0–1 Years |
| Eligible Batch | Any/Recent |
| Location | India |
| Work Mode | Not specified |
| Job Type | Full-Time |
| Salary | Not specified by the employer. |
| Job No. | AIOC-S01667983 |
Role Overview
The role supports customers through non-voice channels, diagnoses and resolves incidents and service requests, handles escalations, and works to restore normal service operations within defined SLAs.
Key Responsibilities
- Manage and resolve customer queries through email, web, and chat.
- Handle escalations and complaints from customers.
- Provide appropriate resolutions and close incidents within SLAs.
- Record, diagnose, troubleshoot, and resolve service requests.
- Assign incidents and requests according to defined support scope.
- Manage unplanned interruptions and support service restoration.
- Follow established processes and detailed task instructions.
Eligibility & Required Skills
- Any Graduation.
- 0–1 years of experience.
- Good email and chat communication skills.
- Good typing skills.
- Understanding of service desk non-voice support.
- Ability to troubleshoot and resolve routine problems.
- Ability to work as an individual contributor within a team.
- Willingness to work in rotational shifts.
Salary & Career Information
Salary: Not specified by the employer. The role provides experience in IT customer service, service desk operations, non-voice support, incident management, troubleshooting, and SLA-based service delivery.
Recommended Skills & Learning Resources
Candidates should strengthen email communication, professional writing, typing, troubleshooting, customer service, service desk concepts, and basic IT support knowledge.
Interview Preparation
Prepare customer-service scenarios, email-writing questions, troubleshooting situations, incident management, SLA concepts, typing and communication assessments, and rotational-shift questions.
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How to Apply for Accenture IT Customer Service New Associate
Eligible graduates can apply through the official Accenture careers portal using the supplied application link.
What qualification is required?
Any graduation is accepted for the role.
What experience is required?
The supplied listing specifies 0–1 years of experience.
Are rotational shifts required?
The listing states that the role may require candidates to work in rotational shifts.
Graduates interested in IT support and non-voice customer service can review the requirements and apply through the official Accenture careers portal.
