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Investigation Representative, ROW IB at Amazon – Jobs 2026
Amazon has listed an Investigation Representative opportunity within its Rest of World Inbound (ROW IB) team. The role focuses on researching payment disputes across fulfilment centres, investigating operational issues, coordinating with stakeholders and supporting a smooth experience for sellers and vendors.
The position is associated with ASSPL – Andhra Pradesh – E88, and the official listing identifies the work location as India, Andhra Pradesh – Virtual. Candidates with analytical thinking, attention to detail, communication skills and problem-solving abilities may be suitable for this opportunity.
Amazon Investigation Representative – Job Details
| Company | Amazon |
| Job Role | Investigation Representative, ROW IB |
| Job ID | 10551681 |
| Qualification | Associate’s degree or above, or master’s degree or above, as stated in the listing |
| Experience | Freshers |
| Eligible Batch | Any/Recent, subject to eligibility |
| Location | India |
| Work Location | Andhra Pradesh – Virtual |
| Work Mode | Virtual, as listed |
| Job Type | Not specified in the supplied description |
| Salary | Not specified by the employer |
Role Overview
The Investigation Representative supports Amazon’s operational processes by researching payment disputes and investigating issues involving fulfilment centres. The role requires accurate decision-making, information gathering, logical reasoning and coordination with relevant stakeholders.
The team also supports operational excellence, process improvements, system support and contingency management.
Key Responsibilities
- Research and investigate payment disputes across fulfilment centres.
- Gather information and use internal tools to support accurate decisions.
- Communicate clearly and professionally with customers, partners and internal teams.
- Manage sensitive cases and escalate issues through the appropriate channels.
- Track progress, identify blockers and help resolve operational problems.
- Meet individual and team performance targets.
- Identify trends, gaps and risks and suggest process improvements.
- Manage time effectively while maintaining accuracy and quality.
Eligibility and Required Skills
Basic qualifications and skills:
- Associate’s degree or above, or master’s degree or above, according to the supplied listing.
- Strong analytical thinking and attention to detail.
- Effective written and verbal communication.
- Ability to manage time, meet goals and work with internal and external stakeholders.
- Logical reasoning, research and problem-solving skills.
- Ability to work in an environment involving ambiguity and changing priorities.
Preferred skills: Advanced SQL for data mining and business intelligence, or experience improving processes through automation and analysis.
Salary and Career Information
The salary is not mentioned in the supplied job description. Candidates should refer to the official Amazon careers page for compensation and employment details.
This role may suit candidates interested in operations, investigations, analytical problem-solving, seller support and process improvement.
Recommended Skills & Learning Resources
Revise Excel, data interpretation, analytical reasoning and professional communication. Candidates with SQL knowledge can practise queries, filtering, joins and basic data analysis to strengthen their preparation.
Interview Preparation
Prepare examples demonstrating attention to detail, ownership, decision-making and handling time-sensitive issues. Practise explaining how you would investigate a discrepancy, identify the source of a problem and escalate a sensitive case appropriately.
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How to Apply for Amazon Investigation Representative
Review the eligibility requirements and current vacancy status on Amazon’s official careers website before applying.
Frequently Asked Questions
1. What is the job ID for this Amazon vacancy?
The job ID is 10551681.
2. Is this an entirely remote position?
The official listing identifies the location as India, Andhra Pradesh – Virtual. Confirm the exact work arrangement and any location restrictions with Amazon.
3. Can freshers apply for this role?
The supplied job description does not specify an experience requirement or explicitly classify the role as a fresher opening. Review the current official listing to confirm eligibility.
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