Model N Product Support Engineer Jobs 2025 for Freshers
Model N Product Support Engineer Jobs 2025
Model N Product Support Engineer Jobs 2025 are now open for freshers and early professionals who want to build a strong career in product support, debugging, and SaaS-based applications. This role is ideal for candidates with strong analytical skills, SQL knowledge, and the ability to understand complex technical systems. In this blog, we explain eligibility, job responsibilities, required skills, work timings, and how to apply.
Job Summary – Product Support Engineer (Model N)
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| Field | Details |
|---|---|
| Job Title | Product Support Engineer |
| Company | Model N |
| Location | Not Mentioned (Remote/Hybrid may apply) |
| Experience Required | Freshers / Entry-Level |
| Education Required | Any graduate with strong SQL + debugging skills (preferably B.Tech/B.E/MCA/CS/IT) |
| Skills Required | SQL, Debugging, Java understanding, Communication, Troubleshooting |
| Shift Timings | 12:00 PM to 12:00 AM IST (break 5:30 PM – 8:00 PM) |
| Employment Type | Full-time |
| Salary Range | Not disclosed (Industry Standard) |
| Good to Have | Cognos, Looker, SaaS support |
| Application Mode | Online |
About the Role – Product Support Engineer
Model N is looking for a skilled, analytical, and proactive Product Support Engineer to join their Customer Support team. This role requires strong technical troubleshooting abilities, clear communication skills, and the ability to work closely with cross-functional teams.
You’ll be responsible for debugging, analyzing product issues, documenting solutions, and ensuring seamless customer experiences.
Key Responsibilities
As a Product Support Engineer at Model N, you will:
🔧 Technical Responsibilities
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Troubleshoot and debug issues in Model N applications.
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Use SQL queries to analyze application data and diagnose problems.
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Triaging customer-reported issues and validating expected product behavior.
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Understand and analyze Java code to identify root causes.
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Refer to internal documentation, knowledge bases, and known error logs.
📘 Documentation Responsibilities
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Create and update knowledge articles, support documents, and technical papers.
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Independently publish documentation with minimal supervision.
🤝 Cross-Team Collaboration
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Work with engineering, product, and QA teams to resolve complex issues.
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Understand customer business processes and product functionalities.
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Suggest improvements and contribute to internal processes.
Required Skills
To qualify for Model N Product Support Engineer Jobs 2025, candidates must have:
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Strong understanding of SQL (complex joins, multiple tables, views, subqueries).
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Ability to debug and understand Java code.
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Good troubleshooting and problem-solving skills.
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Excellent written and verbal communication.
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Ability to create documentation independently.
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Fast learner with adaptability to new tools and systems.
Good to Have (Bonus Skills)
Candidates with the following skills will have an added advantage:
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Familiarity with reporting tools like Cognos or Looker.
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Experience working in SaaS or enterprise software environments.
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Exposure to customer communication.
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Ability to work independently and collaboratively.
Work Timings
Model N requires candidates to work in a specific shift:
⏰ 12:00 PM IST – 12:00 AM IST
🍽 Break: 5:30 PM – 8:00 PM IST
This shift schedule supports global customers across time zones.
About Model N
Model N is a global leader in Revenue Optimization and Compliance solutions, trusted by over 150+ companies across 120+ countries, especially in:
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Pharmaceutical
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MedTech
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High-Tech Manufacturing
With more than 25 years of innovation, Model N provides cloud-based software, value-added services, and data-driven insights.
Additional Insights (From Candidate Data)
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804+ applicants have already shown interest.
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Most applicants are entry-level, making this a strong opportunity for freshers.
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Majority come from B.Tech, BE, or CS backgrounds.
Why Join Model N?
✨ Work with leading enterprise SaaS products
✨ Exposure to real customer challenges
✨ Opportunity to build strong technical support skills
✨ Collaborative and process-driven environment
How to Apply for Model N Product Support Engineer Job (2025)
You can apply online through the official job link provided on Model N’s careers page or LinkedIn job posting.
📌 Ensure your resume includes:
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SQL projects or certifications
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Java basics or debugging exposure
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Any problem-solving or support experience
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Communication and documentation skills
Final Thoughts
Model N Product Support Engineer Jobs 2025 offer a solid opportunity for freshers and young professionals looking to enter the world of SaaS support, debugging, and customer engineering. If you have strong SQL skills, a passion for solving problems, and want to work in a global tech environment, this role is an excellent fit.
Apply Link – Model N
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