PhonePe Operations Associate Merchant KYC Recruitment 2026 | Freshers Hiring
PhonePe Operations Associate Merchant KYC Recruitment 2026 | Freshers Eligible
PhonePe has announced recruitment for the position of Operations Associate – Merchant KYC. This opportunity is suitable for fresh graduates and candidates with up to 2 years of experience who are interested in compliance, document verification, merchant onboarding, operations, and financial services. Candidates with strong attention to detail and document validation skills are encouraged to apply.
Job Overview
| Company | PhonePe |
| Role | Operations Associate – Merchant KYC |
| Qualification | Any Graduate |
| Eligible Batch | 2024, 2025 & 2026 |
| Salary | Best in Industry |
| Job Type | Full Time |
| Work Mode | Work From Office |
| Shift | Rotational Day Shifts |
| Working Days | 6 Days Working with Rotational Week Off |
| Apply Mode | Online |
About PhonePe
PhonePe is one of India’s leading digital payments and financial services companies serving more than 600 million registered users and over 40 million merchants. The company offers payment solutions, insurance, lending, wealth products, and digital commerce services while maintaining a strong focus on innovation, compliance, and customer experience.
Roles and Responsibilities
- Validate and verify merchant KYC documents submitted by offline merchants.
- Review Proof of Business, Identity, Address, Entity, and Financial documents.
- Ensure merchant documents comply with regulatory requirements and company policies.
- Follow KYC validation Standard Operating Procedures (SOPs).
- Maintain high accuracy while reviewing merchant applications.
- Identify suspicious document patterns and escalate concerns.
- Handle confidential merchant information responsibly.
- Meet service-level agreements (SLAs) and productivity targets.
- Maintain compliance and quality standards during verification activities.
- Collaborate with compliance and operations teams for issue resolution.
Also Apply for:
DHL HR Intern Recruitment 2026
Eligibility Criteria
- Any Graduate can apply.
- Freshers and candidates with up to 2 years of experience are eligible.
- Strong attention to detail.
- Ability to handle confidential information.
- Comfortable working in rotational day shifts.
- Willing to work 6 days a week.
- Good communication and comprehension skills.
Required Skills
- KYC Verification
- Document Validation
- Compliance Awareness
- Data Verification
- Attention to Detail
- Typing Accuracy
- Communication Skills
- Analytical Thinking
- Process Adherence
- Problem Solving
Preferred Skills
- Merchant Verification
- AML Awareness
- Fraud Detection Basics
- Risk Assessment
- Banking Operations Knowledge
- Data Analysis
- Hindi, Telugu, Tamil, Kannada or Malayalam Reading Skills
Key Performance Metrics (KPMs)
- Average Handling Time (AHT)
- Quality Score
- Compliance Score
- Shift Adherence
- Accuracy Percentage
- Process Compliance Metrics
Why Join PhonePe?
- Work with one of India’s largest fintech companies.
- Learn compliance and financial operations processes.
- Excellent career growth opportunities.
- Exposure to merchant onboarding and KYC operations.
- Opportunity to work in a fast-growing digital payments ecosystem.
- Professional training and mentorship.
- Strong learning environment.
Career Growth Opportunities
The Merchant KYC role provides an excellent foundation for careers in compliance, banking operations, fintech, fraud prevention, risk management, and customer operations. Professionals can progress into KYC Analyst, Compliance Analyst, AML Analyst, Risk Analyst, Operations Specialist, Team Leader, Fraud Investigation Analyst, Quality Analyst, and Operations Manager roles within the financial services industry.
Recommended Skills to Learn
- KYC & Customer Due Diligence
- AML Fundamentals
- Fraud Detection Concepts
- Financial Compliance
- Excel for Operations
- Business Communication
- Risk Management Basics
- Merchant Onboarding Process
Recommended Courses
- Anti-Money Laundering (AML) Fundamentals
- KYC Compliance Basics
- Banking Operations Fundamentals
- Advanced MS Excel
- Business Communication Skills
- Financial Risk Management Basics
Interview Preparation
Candidates should prepare topics related to KYC verification, document validation, compliance processes, fraud detection basics, communication skills, and customer data handling.
Recommended Interview Preparation Resources:
- Communication Skills for Placement Interviews
- Business Analyst Interview Preparation Guide
- Business Analyst Interview Questions and Answers
Selection Process
- Online Application
- Resume Screening
- Assessment Round
- Operations Interview
- HR Discussion
- Final Selection
Frequently Asked Questions (FAQs)
Who can apply for the Merchant KYC role?
Any graduate with strong attention to detail and communication skills can apply.
Are freshers eligible?
Yes. Freshers and candidates with up to 2 years of experience can apply.
Is prior KYC experience mandatory?
No. Freshers are eligible to apply.
What languages are preferred?
English reading is mandatory. Reading Hindi, Telugu, Tamil, Kannada, or Malayalam is preferred.
What are the working conditions?
The role involves 6-day working with rotational week offs and rotational day shifts.
How to Apply for PhonePe Operations Associate Merchant KYC Recruitment 2026?
Interested candidates can apply through the official PhonePe careers portal.
